Terms of Service

1. Agreement to Terms

By accessing and using the EgyptMore website and booking our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Company Information

3. Booking and Reservations

3.1 Booking Process

• All bookings are subject to availability
• A booking is confirmed only upon receipt of full payment or required deposit
• You will receive a confirmation email with booking details
• Base quotes are in USD unless otherwise stated; selected-currency displays are daily exchange-rate estimates until final confirmation

3.2 Payment Terms

• Full payment is required at the time of booking for tours under $500
• For bookings over $500, a 30% deposit is required, with the balance due 30 days before travel
• This website does not take payment. Your written confirmation states how payment is made, to whom and in which currency, before you pay anything
• We never ask for card details by email, chat or through the website forms
• Prices include applicable Egyptian VAT (14%)

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

• More than 30 days before travel: Full refund minus 10% administrative fee
• 15-30 days before travel: 50% refund
• 7-14 days before travel: 25% refund
• Less than 7 days before travel: No refund
• Cancellations must be submitted in writing through the contact or planning request form

This schedule is our default. Some services, such as particular hotels, boats, flights and permits, are sold to us on stricter terms by the operator. Where that is the case, your written confirmation states the stricter terms for that service before you pay, and those terms apply to it.

4.2 Cancellation by EgyptMore

We reserve the right to cancel tours due to insufficient bookings, safety concerns, or force majeure events. In such cases, you will receive a full refund or the option to reschedule.

4.3 Modifications

Changes to bookings are subject to availability and may incur additional fees. Requests must be made at least 14 days before the scheduled tour date.

5. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and personal belongings. EgyptMore is not responsible for costs arising from unforeseen circumstances covered by travel insurance.

6. Travel Documents and Requirements

• Valid passport with at least 6 months validity from date of entry
• Appropriate visa or entry permission for Egypt, based on your nationality, route, and length of stay
• Any required vaccinations or health certificates
• You are responsible for ensuring you have all necessary travel documents

7. Health and Safety

7.1 Medical Conditions

You must inform us of any medical conditions, disabilities, or dietary requirements at the time of booking. We will make reasonable accommodations where possible.

7.2 Safety Guidelines

You must follow all safety instructions provided by our guides and staff. Failure to comply may result in removal from the tour without refund.

8. Liability and Limitations

8.1 Our Liability

EgyptMore acts as an intermediary between you and third-party service providers (hotels, transportation, attractions). While we carefully select our partners, we are not liable for:

• Acts or omissions of third-party service providers
• Personal injury, illness, or death not caused by our negligence
• Loss or damage to personal belongings
• Delays or changes to itineraries due to weather, strikes, or other unforeseen circumstances

8.2 Maximum Liability

Our maximum liability for any claim is limited to the total amount paid for your booking, except in cases of death or personal injury caused by our proven negligence.

8.3 Your Responsibilities

You are responsible for:

• Your personal safety and belongings
• Complying with Egyptian laws and customs
• Any damage you cause to property or vehicles
• Costs arising from your misconduct or illegal activities

9. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, government actions, pandemics, or other force majeure events. In such cases, we will work with you to reschedule or provide alternative arrangements.

10. Intellectual Property

All content on this website, including text, images, logos, and itineraries, is the property of Remal Hospitality and protected by Egyptian and international copyright laws. You may not reproduce, distribute, or use our content without written permission.

11. Photography and Media

We photograph or film guests for promotional use only with their explicit permission, asked for beforehand. Saying no changes nothing about your trip. If you agree and later change your mind, tell us in writing through the contact form and we will stop using the material.

12. Complaints and Disputes

12.1 Complaint Procedure

If you have a complaint during your tour, please inform your guide immediately so we can attempt to resolve it. Written complaints should be submitted through the contact form within 30 days of your tour completion.

12.2 Dispute Resolution

Any disputes arising from these terms shall be governed by Egyptian law and subject to the exclusive jurisdiction of Egyptian courts in Cairo.

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with Egyptian Data Protection Law No. 151 of 2020.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Information